Returns

Unless otherwise noted, we use The Printful to create and ship all physical items available in our Shop. Our returns policy is, in large part, guided by that of The Printful.

Before you wish to return any part of your order, please email us. In your message, describe in detail the issue with the order or any items and why you wish to return it.

Satisfaction Guarantee

If you are not happy with your garment, it is most likely because of incorrect size. If you are unhappy with the size you received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Though every product page includes sizing information, sometimes the fit is still not perfect. Every body is different. That’s okay.

In the unlikely event you are not happy with any physical products you purchased here, for any reason, and you have not worn the item outside, soiled it in any way (sweat stains count), or washed it, you may return it within 30 days of order date following the instructions below. We will promptly refund the payment for the returned and received item(s); shipping charges remain your responsibility.

All salss of digital/virtual/downloadable products are final. We do not accept returns or provide exchanges or refunds for digital/virtual/downloadable products.

Acceptable Reasons for Returns

Misprinted, Damaged, Defective, or Incorrect Items

If you receive an item misprinted due the the manufacturer’s error, damaged during shipping, or simply incorrect (not what you ordered) due to a fulfillment error, you may return the item for a replacement or full refund.

Any claims for misprinted, damaged, defective, or incorrect items must be submitted within 30 days after the product has been received following the instructions below.

Lost Packages

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to The Printful facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed Shipment

Shipments that go unclaimed (uncollected at the local post office or another pickup location) are returned to The Printful facility and you will be liable for the cost of a reshipment. Unclaimed returns get donated to charity after 30 days.

Making a Return

Please read these instructions carefully, as there are two different ways to make a return.

  1. If you wish to make a return, first email us with a return claim. Provide your order number, item name/description, and the reason(s) for the return. If you wish to return misprinted, damaged, defective or incorrect items, please also include photograph(s) of the item(s) in question
  2. We will email you as soon as possible with the next steps.
  3. If you are making a return for reasons of the satisfaction guarantee, mail the item to

Salad Bowl USA
PO Box 96181
Portland, OR 97296

When we receive your return, we will email you and either process your refund or have a replacement item(s) sent to your address.

  1. If you are making a return for reasons of misprinted, damaged, defective, or incorrect item, mail your return to the default address

The Printful
19749 Dearborn St,
Chatsworth, CA 91311

When The Printful receives a returned shipment, an automated email notification will be sent to you. If The Printful’s HQ isn’t used as the return address, you would become liable for any returned shipments you receive.

In all cases, you bear the cost of shipment of your return.